Dear Users,
To improve overall platform performance and user experience, AscendEX conducted a system upgrade and maintenance at 00:00 (UTC) on June 9, 2025. During this process, an issue occurred in the BTC perpetual funding rate module, resulting in incorrect funding fees being charged during that period.
The platform will handle this issue as follows:
1.Funding Fee Rollback:
A rollback will be performed for the affected funding fee transactions. The process is expected to be completed within 24 hours. We appreciate your patience.
2.Compensation Request:
If you experienced actual losses due to this issue, you may contact our online support to apply for compensation. We will verify the case and handle it accordingly.
We sincerely apologize for any inconvenience this may have caused. Thank you for your continued understanding and support. AscendEX remains committed to providing a stable, secure, and smooth trading experience.
AscendEX Team
Website: https://ascendex.com
Twitter: https://twitter.com/AscendEX_
Telegram Group: https://t.me/AscendEXEnglish
